Refund Policy

Our Promise

At THOFFICIAL, we are committed to delivering exceptional value and quality in every project we undertake. We understand that sometimes things don't go as planned, and we want to make sure you feel confident working with us.

This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.

When Refunds Are Issued

We offer refunds in the following situations:

• Full Refund (100%): If we fail to deliver the agreed scope of work within the specified timeline, you are eligible for a full refund.
• Partial Refund (50-75%): If the delivered work does not meet the agreed specifications or quality standards, we will offer a partial refund based on the percentage of work completed.
• Service Cancellation: If you cancel a project before work has commenced, you are eligible for a full refund of any deposit paid.
• Unsatisfactory Deliverable: If we are unable to resolve issues with a deliverable within a reasonable timeframe, we will issue a partial or full refund as appropriate.

When Refunds Are Not Issued

Refunds will not be issued in the following cases:

• Change of mind or change in project requirements after work has commenced
• Delays caused by the client (e.g., late provision of content, feedback, or approvals)
• Services that have been fully delivered and accepted by the client
• Digital products, templates, or code snippets that have been delivered and accessed
• Projects that have exceeded the agreed scope due to client-requested changes
• Refund requests submitted after 14 days of project completion or deliverable acceptance

Timeline & Process

To request a refund, please follow these steps:

• Step 1: Contact us via email at tanolitalha279@gmail.com with the subject line "Refund Request - [Project Name]"
• Step 2: Provide your project details, invoice number, and a clear explanation of the reason for the refund request
• Step 3: We will review your request and respond within 3-5 business days
• Step 4: If approved, refunds will be processed within 7-10 business days via the original payment method

Important All refund requests must be submitted within 14 days of project completion or deliverable acceptance.

Dispute Resolution

If you are not satisfied with a refund decision, we encourage you to reach out to us directly to discuss your concerns. We are committed to finding a fair resolution for both parties.

• We will work with you to understand the issue and explore possible solutions
• If a resolution cannot be reached, we may engage a third-party mediator
• Any disputes shall be governed by the laws of Pakistan

Payment & Billing

Our standard payment terms are as follows:

• Deposit: 50% of the project fee is required before work begins
• Final Payment: The remaining 50% is due upon project completion and deliverable acceptance
• For smaller projects, we may require 100% upfront payment
• Payment methods accepted: Bank transfer, Easypaisa, JazzCash, and major credit cards

Revisions & Corrections

We want you to be completely satisfied with our work. Before requesting a refund, please consider the following:

• We offer 2 rounds of revisions included in most project packages
• Additional revisions can be arranged at an agreed rate
• We will work with you to make corrections until the deliverable meets your requirements
• Refund requests will be considered only after we have had an opportunity to address your concerns

Questions?

If you have any questions about this Refund Policy, please don't hesitate to contact us. We're here to help.